Some of my members are'nt able to login to 1 of my forums and when I email them via the forum it shows in the security log that I sent an email to nobody. Can anyone here help me with that?

Hi,

Can you give us the URL of your forum as well as letting us know which members are unable to login? The forum not emailing them could be because they have either opted out of forum e-mails or have not validated their e-mail address.

- Ross

P.S. It's always best to put new support issues into a new topic. I have done that for you this time

Thank you, I will PM it to you

Hi,

I was able to login to one of their accounts (using my global override password) without any problems which suggests the problem could be with their PCs accepting the login cookies. Ask them to try using either the "Forever" or "This Session" as the amount of time to stay logged in for.

Also, ensure they are using their username to login with rather than their display name - for example "mschassjr" rather than "Michael". You can see their username on their "Modify Profile" page near the top, eg. "Modify Profile - Michael (Username: mschassjr) "

- Ross

Ok, I will. Once again thank you

You're very welcome.

Let us know if they continue to have difficulties

Ok