vForums Support > vForums :: Support :: > unable to register new user
unable to register new user - Posted By Tatty (tatty) on 23rd Oct 09 at 9:37pm
Forum URL: fopb.vforums.co.uk
Experienced By: someone needing to register, and then myself when i tried
Browser: he's on a std IE I think, I'm on Safari
Operating System: He's on XP or Vista, I'm on Apple Tiger

Problem: I have had some users register successfully but today someone tried to register, and they were given an "unknown error" when they clicked on Register.
I have also tried to register (today, as someone else), and was sent to a page with:

An unknown error has occurred. Please contact our support forum (Log ID: 1256333131)

I have searched a little on the support site, but couldn't see anything obvious. Apologies if this is a faq.

Can anyone help?
Re: unable to register new user - Posted By Graham (amusedtodeath) on 23rd Oct 09 at 11:22pm
Hi there

I've tried to register for the forum using a test account, and am having a similar issue. This will be dealt with by Ross as soon as he is next available {Smile}
Re: unable to register new user - Posted By Nick (nickb) on 23rd Oct 09 at 11:31pm
Well I just registered, and got in just fine??

I am using Windows XP SP2, FireFox 3.5.3. and registered just fine.

I imported the account from this support forum though. So could it just be regular registering?

EDIT

Yes it's just normal registering that does it as I got:

An unknown error has occurred. Please contact our support forum (Log ID: 1256340819)
Re: unable to register new user - Posted By Ross (admin) on 24th Oct 09 at 12:19am
Hi,

Should be working fine on that forums now. Can anyone confirm if they're able to register on other forums?

- Ross
Re: unable to register new user - Posted By Nick (nickb) on 24th Oct 09 at 2:08am
I can register just fine on my test forum: http://dmtesting.vforums.co.uk
Re: unable to register new user - Posted By Tatty (tatty) on 24th Oct 09 at 11:12am
All fixed now thank you - was it something I had done or just a glitch?

thanks again.
Tatty
Re: unable to register new user - Posted By Tim (grievous) on 24th Oct 09 at 7:01pm
Posted By Tatty on 24th Oct 09 at 11:12am
 
All fixed now thank you - was it something I had done or just a glitch?

thanks again.
Tatty


It could have been, although, more likely it was something on VForums side. (*I think*)

The reason I say that, is because the message said to contact Support. Had it been a coding error you made (entering a code), it wouldn't of said that.
Re: unable to register new user - Posted By Ross (admin) on 24th Oct 09 at 7:14pm
Posted By Tatty on 24th Oct 09 at 11:12am
 
All fixed now thank you - was it something I had done or just a glitch?

thanks again.
Tatty


It's related to a new feature which was launched recently. Although the necessary updates in order for this feature to work had already been made to the database structure of all existing forums, the ones created more recently did not have the necessary changes. So nothing you did wrong {Smile}
Re: unable to register new user - Posted By Tatty (tatty) on 24th Oct 09 at 10:11pm
phew!

Thanks again for the swift fix {Grin}