vForums Support > vForums :: Support :: > Is this poor service or anything else..?

Is this poor service or anything else..? - Posted By ankush (ankush) on 21st Jun 09 at 5:22am
Forum URL: http://cybermafia.vforums.co.uk
Experienced By: {Confused} ?
Browser: Default
Operating System: XP sp2

Problem: i think you can't understand if i tell you,, so please see the screen shot and tell me where is the header and all the images..? and loading time was around 4 minutes. Is this really a poor service or anything else?

screen shot
http://greatmafia.brinkster.net/shot.jpg

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 21st Jun 09 at 6:30am
now nobody wanna reply.

Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 21st Jun 09 at 7:24am
Did you put any special characters in the name? It seems as the name is messing up the forum a bit. Try changing the name.

Also this is a great service, and you need to give us time to reply.


edit:
This is what I see (click for bigger image)

Image

edit 2:

Just to add:

All times are GMT+0 :: The current time is 8:08am
Page generated in 0.4006 seconds
with 32 Database Queries and 2 cache files

That is what I get when I load your forum.

Re: Is this poor service or anything else..? - Posted By Graham (amusedtodeath) on 21st Jun 09 at 8:30am
Please try to be more patient Ankush, the time you posted was a time when some people are asleep and unable to reply.

As for the issue, are you still experiencing it? The problem can be various things ranging from server lag (the image server is running fine at the moment) to your personal connection.

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 21st Jun 09 at 10:05am
thanks darkmage and graham for reply, but i am still facing that problem, and i am not able to change the name of the forum, as i already told you that forum is not loading in my system. still same like screen shot.

Re: Is this poor service or anything else..? - Posted By Graham (amusedtodeath) on 21st Jun 09 at 10:25am
The loading time seems fine for me. Have you tried clearing your cache and cookies in your browser?

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 21st Jun 09 at 11:20am
That forum loads fine for me. It appears to be that you are unable to connect to / load images from our image server. What do you get if you visit images.virtualforums.co.uk?

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 21st Jun 09 at 1:40pm
ross i got,, can not find server

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 21st Jun 09 at 10:27pm
What if you visit http://66.7.193.54 (it should show a cPanel success message).

Are you connecting to the site via any kind of proxy?

Can you try doing a trace route to images.virtualforums.co.uk (let me know if you need instructions on how to do this).

Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 21st Jun 09 at 10:30pm
Ross when I click on the images.virtualforums.co.uk it goes right to the vForums home page.

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 21st Jun 09 at 10:30pm
 
Ross when I click on the images.virtualforums.co.uk it goes right to the vForums home page.


That is what it's supposed to do.

Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 21st Jun 09 at 10:32pm
 
 
Ross when I click on the images.virtualforums.co.uk it goes right to the vForums home page.


That is what it's supposed to do.


Oh ok.


I checked Ankush's forum, and every thing is normal from what I saw this morning:

(Click to enlarge)
Image

FireFox 3.0.11
Windows 7 RC

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 5:42am
Darkmage, but can you take a look at this time, images still not available, and you are right last night i saw it's working fine but now again same problem..

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 5:47am
ross when i visit http://66.7.193.54  i got again can not find server and i never use proxy, and tell me about what else you said? i mean "trace route"

Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 22nd Jun 09 at 7:11am
It loads up fine for me.

I'm running FireFox 3.0.11 on Windows 7 RC build 7201
it shows up fine in Internet Explorer 8, Opera, Safari and Google Chrome as well
and the load time is pretty fast too.


All times are GMT+0 :: The current time is 7:09am
Page generated in 0.4276 seconds
with 34 Database Queries and 2 cache file

Also to add http://66.7.193.54  works for me as well.

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 22nd Jun 09 at 8:21am
Anksuh, doing a trace route will let us see the route your ISP is taking to try and find our server. To run it:
Click on Start
Choose "Run"
Type "cmd"
In the new window which opens, type "tracert images.virtualforums.co.uk" (without the quotes) and press enter.
When it is finished, right click and select "Select All"
Then press enter to copy the results.
Paste them in a post here and it'll let us know if the problem lies with:
a. Your ISP (in which case there is nothing we can do, you'd have to talk to them about it) or
b. Our server provider / data centre in which case I'll have to deal with them.

Re: Is this poor service or anything else..? - Posted By Michael (wrighty) on 22nd Jun 09 at 8:38am
Ross it seems he's banned on the server! {Unsure}

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 9:47am
so what should i do?

Re: Is this poor service or anything else..? - Posted By Michael (wrighty) on 22nd Jun 09 at 10:00am
Wait for Ross!:) He's the only one that can sort it!:)

For now - do what Ross said in his last post! {Smile}

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 10:17am
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next



Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 22nd Jun 09 at 10:28am
 
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next




How much RAM do you have? and how fast is your internet connection?

because look at the difference:

(Click to enlarge)
Image

Re: Is this poor service or anything else..? - Posted By Michael (wrighty) on 22nd Jun 09 at 10:35am
 
 
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next




How much RAM do you have? and how fast is your internet connection?

because look at the difference:

(Click to enlarge)
Image


RAM has nothing to do with it - sorry to sound rude - but if you don't know what you're talking about - please don't reply.



@ankush - thanks for that - I think from that it's a server side problem [although don't quote me on that] - so just hang tight for Ross to get back to you! {Smile} I apologise for the inconvenience.

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 22nd Jun 09 at 10:46am
 
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next





Thank you. I'm just waiting to hear back from the guys at the data centre as that does appear to be a firewall within the data centre which is blocking you. I'll let you know what they say (hopefully they'll just remove the block)



@ Darkmage. Although I appreciate you are trying to help, please leave topics like these for staff (or ex-staff {Tongue Out} ) to deal with. Thanks.

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 10:46am
i will be really thankful to all of you please help me to slove this problem as soon as possible.

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 22nd Jun 09 at 11:03am
The block has been removed.

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 11:12am
thanks ross, my forum is now working really fine, but if that problem occur again in future..?

Re: Is this poor service or anything else..? - Posted By Ross (admin) on 22nd Jun 09 at 11:17am
 
thanks ross, my forum is now working really fine, but if that problem occur again in future..?


Lets worry about that if it happens again {Wink}

Re: Is this poor service or anything else..? - Posted By ankush (ankush) on 22nd Jun 09 at 11:24am
{Tongue Out}  well thanks a lot

Re: Is this poor service or anything else..? - Posted By Michael (wrighty) on 22nd Jun 09 at 12:12pm
Glad to help ya! {Smile}  

If it occurs in future, we'll know what to do - so we can diagnose the problem faster & get it sorted quicker! {Cheesy} {Smile}

Re: Is this poor service or anything else..? - Posted By Nick (nickb) on 22nd Jun 09 at 5:24pm
 
 
 
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next




How much RAM do you have? and how fast is your internet connection?

because look at the difference:

(Click to enlarge)
Image


RAM has nothing to do with it - sorry to sound rude - but if you don't know what you're talking about - please don't reply.



@ankush - thanks for that - I think from that it's a server side problem [although don't quote me on that] - so just hang tight for Ross to get back to you:) I apologise for the inconvenience.



Well, from experience with a 512MB desktop to a 4GB laptop, RAM has everything to do with how fast your browser connects to a site. It takes me at least a minute or 2 on our desktop than it does on my laptop. Fast internet connection aint nothing without the RAM TBH. we have 3MB connection, and my laptop vs a desktop, takes google .002 seconds to load up on my laptop and takes 90 seconds for google to even show up on the desktop. {Wink}


 
 
ross see this

http://greatmafia.brinkster.net/pic1.jpg

and tell me what i need to do next





Thank you. I'm just waiting to hear back from the guys at the data centre as that does appear to be a firewall within the data centre which is blocking you. I'll let you know what they say (hopefully they'll just remove the block)



@ Darkmage. Although I appreciate you are trying to help, please leave topics like these for staff (or ex-staff {Tongue Out} ) to deal with. Thanks.


Sorry. {Unsure}