I think it would be a good idea if on the support forum in the support board when you make a new post you have to include a forum URL so the people trying to help can go to the forum and check it out for them selfs.

Yours Jamie

There is one in the pre-defined list, but it might be an idea for it to be a required field.

Still, if they dont give their forum URL we cant diagnose the issue with it

The predefined posting template should be used!

I agree, pre-defined posting template can be used for this

I don't think that forum URL should be required, there are situations where you might just have a question about how x, y or z works. Not requiring a URL.

Furthermore, why force people to enter things? If it's a problem with their own forum, it takes one post to ask for the forum URL!:)

I agree, most of the time I just ask questions that the forum url ins't needed, plus some people like to keep their forums private.

That doesn't mean it can be required.

Like put something in the description about private forums or something.

No because then it's not required. It's best as it is in my opinion. For a support board people should be able to put in what they feel is required.

Yeah, I see your point.